Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://tuank.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@tuank.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@tuank.com
US Dollar ($)
Excellent, perfect, Nice.
Very good material quality, with which this backpack is made, with metal rings, instead of plastic, buckles and hooks, chest and waist, Plastic, multitude of compartments and hooks to carry other things, I expected it a little bigger, this one barely gives for 30 liters, but the size makes it ideal for cycling, I could even put the hydrating backpack inside, for day to day it's very, very good, the price, pretty good, For this model, maybe the other models to be more expensive, are a little bigger, except for that size detail, I am satisfied, recommended.
To St. Petersburg the order went a little more than 2 weeks, in appearance everything is qualitatively sewn, nowhere does nothing stick out, I thought there would be 2 main compartments and 2 pockets, but in fact there are more compartments in the backpack, an unusual approach to straps (they are not sewn, all produced through half-rings, when you need straps, you can completely remove), From the inside, something is processed, so that it is waterproof until it blows out, does not crack and will not fall off. In general, the store and I recommend
Small, but practical. Many pockets and compartments. Sewn qualitatively. For coastal fishing I think the most it. Purchase satisfied
Cool backpack, very high quality! The material is normal not cheap
Very nice product. The shipment was faster than I expected. Satisfied
For her husband, he is just small, more female in size fit. But the backpack itself is good, many pockets, comfortable back. The only thing that did not like-the Lightning after one day of wearing peeled (see. In the photo) and no, I did not pull it open for a hundred times a day.
Quality/price ratio is unbeatable. It's a day-to-day or emergency backpack but we don't ask for any effort. Multiple pockets and departments, infinity of 'molle' hooks. Shipping and reception has been very fast: in 9 days I already have it, 5 days from request to Spain and 4 days from customs to delivery.
It was a month's Mail, the quality is normal!
the backpack is great, quality is excellent, it is very comfortable I love it. I recommend!
A small backpack for the city and picnics without night. sewn soundly, locks are good, the fabric is dense, strong. Lots of offices. Straps-tape with overlays. There is a belt on the stomach and tightening belts, which for such a small backpack is not necessary.
Quality for its price is good, the parcel went 2 weeks to the northeast of Russia (Yakutia), package package was torn, but the backpack itself did not affect the damage
Very fast delivery, quality bags, stitched well, good fabric, responsive store.
Two and a half weeks went by! Everything is clear, everything is sewn, I recommend!
Quality on hurray, in size for a schoolboy. Adult is too small. In a large compartment there will be two two-liter bottles. I took my son for hiking and fishing-for him it's the most. Delivery 2 month